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Warranty

Proper operation and safety of the purchased item may be guarantied if only the installation and operation rules indicated in provisions below are followed strictly:

Guaranty commitments shall be fulfilled in the following cases only:

  • The product is purchased from an authorized organization;
  • The purchased item is installed b y an authorized service centre.
During the guaranty term a buyer is entitled to require repair free of charge if damage is caused by the item latent manufacturing deficiency.

Free guaranty services shall not be performed if:

  • The installation and operation rules are not followed;
  • Voluntary constructional modification of the item is performed;
  • A deficiency detected is not caused by a manufacturing deficiency;
  • Electricity, gas or water norm and/or supply do not conform to the normative parameters indicated in the item technical document;
  • If the item is not installed the way it is indicated in its technical instruction;
  • Spare details produced by another manufacturer are used;
  • The item is opened (dismounted) or repaired by an entity other than we or our partner service centre (by the customer or another service centre);
  • The item has a mechanical damage, which is caused with external impact such as broken, cracked, scraped, burnt, squeezed, melt, damaged with liquid, etc.
  • Serial number is unreadable on a guaranty sheet or on the item body.
  • The warranty shall not apply to the damages, which are caused with the item for unintended or any other use, which does not conform for the item assignment.
  • The warranty shall not apply to to fragile details (glass etc.).
  • The company shall not be responsible for any damage, which is caused by the item improper transportation or storage by the customer, inconformity to climatic conditions or other exposures.
  • The warranty shall not apply to the damage, which is caused with electricity voltage falls.